Shipping Policy

Processing Time
All orders are processed within 2-4 business days (excluding weekends and holidays). During high-demand periods, processing times may be extended, but we will notify you of any significant delays.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on your location and the selected shipping method.

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day (if available)

Please note that these timeframes are estimates and may be affected by external factors such as carrier delays, weather conditions, or holidays.

Shipment Confirmation & Tracking
You will receive a shipment confirmation email with tracking information once your order has been shipped. Please allow up to 24 hours for tracking details to update.

International Shipping
At this time, we only ship within the United States. We hope to expand our shipping options in the future.

Lost, Stolen, or Damaged Packages
We are not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier. If your package is lost or arrives damaged, please contact the shipping carrier directly. However, if you need assistance, feel free to reach out to our support team at [your email].

Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges for health and safety reasons. If there is an issue with your order, please contact us within 7 days of delivery, and we will do our best to resolve the matter.

Order Modifications & Cancellations
Orders can only be modified or canceled within 24 hours of placement. Once processing begins, we cannot make changes.

Questions?
If you have any questions about our shipping policy, feel free to contact us at kieyessence@gmail.com