Refund policy
Here's a return policy tailored to your herbal Christian company:
Return & Refund Policy
At Botanical Bible, we take pride in offering high-quality herbal teas, supplements, and body care products. Your satisfaction is important to us! Please review our return and refund policy below.
Returns & Exchanges
Due to the nature of our products, we do not accept returns on opened or used items for safety and hygiene reasons. However, we are happy to replace or refund products that arrive damaged, defective, or incorrect.
To be eligible for a return or exchange:
- Items must be unused, unopened, and in their original packaging.
- You must request a return within 7 days of receiving your order.
Refunds
We offer refunds in the following situations:
- Your order arrives damaged or defective (photo proof required).
- You received the wrong product.
- Your package is lost in transit and confirmed undeliverable by the carrier.
Refunds will be processed back to your original payment method within 5-7 business days after approval.
Non-Returnable Items
For safety reasons, we do not accept returns or exchanges on:
- Opened teas, supplements, or body care items.
- Personalized or custom orders.
- Sale or clearance items.
How to Request a Return or Refund
- Email us at kieyessence@gmail.com with your order number, a description of the issue, and clear photos (if applicable).
- Our team will review your request and respond within 2 business days with next steps.
- If approved, we will provide a return address and further instructions (if applicable).
Shipping Costs
- We do not cover return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
- If returning an item, we recommend using a trackable shipping service, as we are not responsible for lost returns.
Contact Us
If you have any questions, feel free to reach out at kieyessence@gmail.com. We appreciate your support and look forward to serving you!