FAQs
Everything You Need to Know
We're committed to making your wellness journey simple, enjoyable, and informed. Browse our most frequently asked questions below. If you don't find the answer you're looking for, we'd love to hear from you.
🌿 Products & Ingredients
▼ Are your products safe for everyone?
Our products are thoughtfully crafted with premium botanical ingredients; however, herbal products are not one-size-fits-all. Certain herbs may not be appropriate during pregnancy, while breastfeeding, or when taking specific medications. Please review each product's ingredients and consult your healthcare provider before use.
▼ Are your products handcrafted?
Yes. Every product is handcrafted in small batches using carefully selected herbs and high-quality ingredients to ensure consistency, freshness, and exceptional quality.
▼ Are your products all natural?
We prioritize naturally derived, high-quality botanical ingredients whenever possible. Complete ingredient lists are provided on each product page for full transparency.
▼ Are your products cruelty-free?
Absolutely. We never test our products on animals.
▼ Are your products FDA approved?
Our products have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
🍵 Herbal Teas & Wellness
▼ What's the best way to prepare your loose-leaf teas?
Steep 1 teaspoon of loose-leaf tea in 8 ounces of hot water (approximately 200°F) for 5–10 minutes, depending on your desired strength. Strain and enjoy.
▼ How should I store my herbal products?
Store teas, tinctures, and supplements in a cool, dry place away from direct sunlight, moisture, and excessive heat to preserve freshness and potency.
▼ Can I use your products alongside my medications?
Some herbs may interact with medications or existing health conditions. We recommend consulting your physician or healthcare provider before adding herbal products to your wellness routine.
▼ Do you offer products suitable for pregnancy or breastfeeding?
We offer select herbal blends formulated with gentler ingredients. Because every pregnancy and postpartum journey is unique, please consult your healthcare provider before using any herbal product.
✨ Skincare & Body Care
▼ How do I perform a patch test?
Apply a small amount of product to the inside of your forearm and wait 24 hours. If irritation occurs, discontinue use.
▼ How should I store my body care products?
Keep products tightly sealed and stored in a cool, dry place away from direct sunlight to maintain their quality.
▼ How long do your products last?
Most products have a shelf life of 12–24 months when stored properly. Please refer to each product label for specific recommendations.
🚚 Shipping & Orders
▼ How long does shipping take?
Orders are typically processed within 2–4 business days. Delivery generally takes 3–7 business days, depending on your location.
▼ How can I track my order?
Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.
▼ Can I modify or cancel my order?
If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible.
🤍 Returns & Happiness Promise
▼ What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the damaged or incorrect item. We'll gladly make it right.
▼ Do you accept returns?
For health and safety reasons, we cannot accept returns on opened herbal or personal care products.
▼ What if I'm not satisfied with my purchase?
Your happiness matters to us. If you're not completely satisfied, contact us within 14 days of delivery. Depending on the situation, we may offer a replacement product, store credit, or another appropriate solution through our Happiness Promise.
💳 Payments
▼ What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available during checkout.
▼ Is my payment information secure?
Yes. Every transaction is encrypted and processed through Shopify's secure payment platform to keep your information safe.
💬 Customer Care
▼ How can I contact Customer Care?
Our team is here to help. Email us anytime at hello@thebotanicalbible.com or visit our Contact page. We typically respond within 1–2 business days.
▼ Do you offer wholesale opportunities?
Yes! We love partnering with boutiques, wellness practitioners, spas, and specialty retailers. Visit our Wholesale page to learn more.
🌿 Still Have Questions?
Can't find what you're looking for? We'd love to help.
Average Response Time: 1–2 Business Days